Managed IT services are a combination of IT service tasks that are carried out by our IT engineers on a contract basis. Our Managed IT Services help keep our customer’s business running without having to deal with problems in their computer systems and IT infrastructure.
Based on a service arrangement, we take responsibility for the smooth functioning of the IT service and equipment, and the customer pays a regular fee for receipt of such service. A managed IT service comes with a service-level agreement (SLA ), which is the contract between us and the customer, the SLA identifies what specific services we will carry-out.
Our target customers are small and growing businesses with a network of 10 to 50 computers. It is quite challenging for such businesses to employ and reain highly skilled IT professionals, hence we offer them an affordable alternative that helps them leverage the technical expertise of our team of highly skilled IT professionals and specialists.