We offer different after-sales services:

Implementation:

  • “Active implementation” is the method of implementation we use and it ensures a smooth start of a long-term solution, our engineers who are trained on best practices for successful implementation of AccuWare ERP solutions, work tirelessly to ensure fast and efficient implementation of the system in such a way that ensures full customer satisfaction, one the most important implementation steps is the proper setup of the system and configure it in a way that is consistent with the work practices.
  • We also offer data migration/conversion services to transfer data from old systems to AccuWare database, so that to accelerate the transition process from the existing systems to AccuWare. Such data migration services are provided at an additional price. A quotation could be obtained for these service, which may vary depending on the platform, organization and nature of the existing system.
  • One of the most important characteristics that distinguishes our implementation Services team, is to harness the latest technologies to ensure fast and smooth operations. We have made substantial investments of time, effort and valuable resources in ensuring that remotely connected branch offices also enjoy the best possible user experience in terms of performance and speed. Our customers from outside Jeddah can now avail of all the services they need, especially quality maintenance services. Our ability to deliver services remotely has resulted in delivery of our solutions and services more effectively and efficiently, even while ensuring a high degree of quality.

Training:

  • Training is done through conducting interactive training sessions that are based on a simulation as much as possible of the real day-to-day operations, raising the quality and effectiveness of the training sessions. Our training services do not just aim to transfer knowledge of the methods of normal operations, but we are keen to teach our users also how to make the best use of the many rich features available in the system.
  • After completion of training, we create a practice database and enable it to run temporarily on the system in order to be used to practice the concepts and practical tasks in the work environment directly, leading to srengthening the knowledge gained during the training sessions and increase the confidence of users in their roles as required and thus accelerate the transition to the live working environment.

Maintenance and technical support:

  • To Ensure the success of implementation process, our technical support department gives the customer maximum priority in response to his questions during the first month of operation of the system, and respond with whatever comes up from his requests for technical support.