AccuWare works on most of the recent versions of Microsoft Windows on the Server as well as the user PCs.

There is no need to employ IT staff or professional computer technicians to run AccuWare, since it is easy to use and is based on industry standards for simplified and consistent operation of all the screens and modules. But users should be aware of how to operate a computer and enter data with the basic ability of dealing with the keyboard and mouse and printers etc.

• We also conduct training on the use of AccuWare software before the start of actual work
• In case of building the infrastructure for the network and also if you use the link between the branches, it is preferred that you have a person with experience in configuring settings of this type of networks to support and coordinate with service providers if necessary or use a company to provide such services

Yes, you could run AccuWare remotely by linking the branches with the head office over an IP-VPN connection, which is a virtual private network used to connect different branches of the company with the main office, such that all operations of the branch are directly recorded into the server in the main headquarters, which facilitates the management to centrally monitor, control and manage all business operations.

AccuWare supports leading database technologies including ORACLE, Sybase and SQLServer, which gives AccuWare the ability to process huge volumes of data without being affected by the speed of data retrieval or lower the quality of performance.

We also offer data migration services to transfer data from other programs to AccuWare database in order to ensure a quicker switch over to AccuWare as well as maximize benefits from AccuWare by enabiling users to access information from historical data. Note: in some rare cases, we may not be able to transfer data, especially if the database of the previous software is a legacy data source or encrypted and sufficient technical information is not available.

AccuWare software is a product, which is based on industry standards and best practices. It cannot be redesigned for each client independently, hence we are very selective with new features that are added to our software. While we do provide custom modifications in some rare situations, we do welcome customer contributions to our product wish list. Therefore, our customers enjoy continuous updates, bug-fixes and planned enhancements. It may be noted these services are provided for free to all customers who have valid maintenance agreements.

• There are regular updates that are provided to customers for various editions of AccuWare software in a continuous manner, these include additions, enhancements and modifications that we receive from customers, which were studied, validated and found to conform to industry best practices. Such changes are provided with updates free for all customers who have valid maintenance contracts
• If you have changes or additions that are critical and are considered a necessity to start using the program, then in such a situation we study the case and provide you with quotation detailing the time required to provide these changes in addition to the costs associated with the same
• If the requests for amendment or addition are available in a higher edition of AccuWare then we consider upgrading to the higher edition would be the best solution because it will ensure the quality of the change in addition to the speed of implementation, note that there are special discounts on the prices of upgrades to customers who have valid maintenance contracts
• It is important here to mention that we very much welcome any suggestions on modifications or additions provided by the customer and we are keen to study in depth and to ensure efficacy and quality of the proposal and then make it available in later versions

Before we start installing the programs to the customers, we ask that we receive all the reports that are important to them in order to study them and make sure that it will be available in the version of AccuWare required, and this is done to insure the availability of client’s requests before starting the implementation. In case of non availability of the reports they need, we study and design their reports and make it available at an additional charge. Also, it is possible to apply new reports after starting to use AccuWare and could be provided in the same way.

Yes. You can print all the documents provided by the AccuWare in any form you want. If you have existing pre-printed forms, then our technical support engineers will design internal documents in AccuWare to print on these forms, we can also provide a design proposal for you if you do not have these forms previously. Note that designing the forms is part of the preparation services which could be undertaken for a fee to be agreed upon.

Yes. AccuWare supports this feature, where our technical support engineers will prepare the communication between AccuWare and data collection devices. Note that this procedure is part of the preparation and processing services undertaken by the company for a fee that is agreed upon.

Yes. AccuWare supports this feature, where our technical support engineers prepare the connection between AccuWare and the attendance devices you have. Note that this procedure is part of the preparation and processing services undertaken by the company for a fee as agreed upon.