You can always increase the number of users and add new branches or add optional modules, for details about the license and service fees you may contact any of our Customer Care staff.

Yes, you can contact us and co-ordinate training sessions and our training team shall provide you with a quotation that details the number of training sessions required and respective costs.

AccuWare software is a product, which is based on industry standards and best practices. It cannot be redesigned for each client independently, hence we are very selective with new features that are added to our software. While we do provide custom modifications in some rare situations, we do welcome customer contributions to our product wish list. Therefore, our customers enjoy continuous updates, bug-fixes and planned enhancements. It may be noted these services are provided for free to all customers who have valid maintenance agreements.

• There are regular updates that are provided to customers for various editions of AccuWare software in a continuous manner, these include additions, enhancements and modifications that we receive from customers, which were studied, validated and found to conform to industry best practices. Such changes are provided with updates free for all customers who have valid maintenance contracts
• If you have changes or additions that are critical and are considered a necessity to start using the program, then in such a situation we study the case and provide you with quotation detailing the time required to provide these changes in addition to the costs associated with the same
• If the requests for amendment or addition are available in a higher edition of AccuWare then we consider upgrading to the higher edition would be the best solution because it will ensure the quality of the change in addition to the speed of implementation, note that there are special discounts on the prices of upgrades to customers who have valid maintenance contracts
• It is important here to mention that we very much welcome any suggestions on modifications or additions provided by the customer and we are keen to study in depth and to ensure efficacy and quality of the proposal and then make it available in later versions

Before we start installing the programs to the customers, we ask that we receive all the reports that are important to them in order to study them and make sure that it will be available in the version of AccuWare required, and this is done to insure the availability of client’s requests before starting the implementation. In case of non availability of the reports they need, we study and design their reports and make it available at an additional charge. Also, it is possible to apply new reports after starting to use AccuWare and could be provided in the same way.

Yes. You can print all the documents provided by the AccuWare in any form you want. If you have existing pre-printed forms, then our technical support engineers will design internal documents in AccuWare to print on these forms, we can also provide a design proposal for you if you do not have these forms previously. Note that designing the forms is part of the preparation services which could be undertaken for a fee to be agreed upon.

Our support engineers are trained to resolve technical problems with the software, sometimes the solution may require access to your computer remotely through specialized software. They can also carry out field visits if necessary, note that these services are available only to customers who have valid maintenance contracts.

Our technical support engineers can help in disaster recovery, but you must ensure that your system administrator takes a regular backup as recommended.

We provide technical support services using the telephone or remote access to your system using special programs or through field visits to your locations if necessary, note that there are charges for transportation and accommodation if the need arises for field visits to branches and remote sites. It may be noted that almost all technical support problems are resolved over phone or remote connection to clients who have valid maintenance agreements.

We constantly work on enhancements and modifications to AccuWare and these are periodically released as new versions. We also actively work to provide available updates to all existing customers. It may be noted that this service is available free of charge to all clients who have a valid maintenance contract.

Yes, there are two types of updates for AccuWare that we provide:

• New Versions: these are complete new versions of the program which may contain additions and modifications as well as new solutions to all the technical support problems that we have been reported on the latest version.
• Patches: are small patches of the program that contain solutions to the problems of technical support received by the technical support division and it is frequent and available to all customers with valid maintenance contracts.