We offer different after-sales services:

Implementation:

• “Active implementation” is the method of implementation we use and it ensures a smooth start of a long-term solution, our engineers who are trained on best practices for successful implementation of AccuWare ERP solutions, work tirelessly to ensure fast and efficient implementation of the system in such a way that ensures full customer satisfaction, one the most important implementation steps is the proper setup of the system and configure it in a way that is consistent with the work practices.
• We also offer data migration/conversion services to transfer data from old systems to AccuWare database, so that to accelerate the transition process from the existing systems to AccuWare. Such data migration services are provided at an additional price. A quotation could be obtained for these service, which may vary depending on the platform, organization and nature of the existing system.
• One of the most important characteristics that distinguishes our implementation Services team, is to harness the latest technologies to ensure fast and smooth operations. We have made substantial investments of time, effort and valuable resources in ensuring that remotely connected branch offices also enjoy the best possible user experience in terms of performance and speed. Our customers from outside Jeddah can now avail of all the services they need, especially quality maintenance services. Our ability to deliver services remotely has resulted in delivery of our solutions and services more effectively and efficiently, even while ensuring a high degree of quality.

Training:

• Training is done through conducting interactive training sessions that are based on a simulation as much as possible of the real day-to-day operations, raising the quality and effectiveness of the training sessions. Our training services do not just aim to transfer knowledge of the methods of normal operations, but we are keen to teach our users also how to make the best use of the many rich features available in the system.
• After completion of training, we create a practice database and enable it to run temporarily on the system in order to be used to practice the concepts and practical tasks in the work environment directly, leading to srengthening the knowledge gained during the training sessions and increase the confidence of users in their roles as required and thus accelerate the transition to the live working environment.

Maintenance and technical support:

• To Ensure the success of implementation process, our technical support department gives the customer maximum priority in response to his questions during the first month of operation of the system, and respond with whatever comes up from his requests for technical support.

The price of the program is the price of a license to use the program, but the quotation submitted for after-sales services that we offer to our customers include details of the price of licenses in addition to the prices of other services such as training and implementation.

After installation of the system you will get a maintenance contract with full technical support services for the entire year for free. It covers bug-fixes, new version releases, troubleshooting and normal technical support for the entire year.

After the end of one year free maintenance from the date of first installation you could continue to enjoy the services of technical support by signing a separate annual maintenance contract worth 20% of the cost of the system implemented for you, and shall cover the following services:

• Obtain new or enhanced versions of the software for free.
• Bug fixes and Troubleshooting of the application.
• Provide technical support to your computer Department.
• Provide technical support for your users.

We also offer data migration services to transfer data from other programs to AccuWare database in order to ensure a quicker switch over to AccuWare as well as maximize benefits from AccuWare by enabiling users to access information from historical data. Note: in some rare cases, we may not be able to transfer data, especially if the database of the previous software is a legacy data source or encrypted and sufficient technical information is not available.

You can always increase the number of users and add new branches or add optional modules, for details about the license and service fees you may contact any of our Customer Care staff.

Yes, you can contact us and co-ordinate training sessions and our training team shall provide you with a quotation that details the number of training sessions required and respective costs.

AccuWare software is a product, which is based on industry standards and best practices. It cannot be redesigned for each client independently, hence we are very selective with new features that are added to our software. While we do provide custom modifications in some rare situations, we do welcome customer contributions to our product wish list. Therefore, our customers enjoy continuous updates, bug-fixes and planned enhancements. It may be noted these services are provided for free to all customers who have valid maintenance agreements.

• There are regular updates that are provided to customers for various editions of AccuWare software in a continuous manner, these include additions, enhancements and modifications that we receive from customers, which were studied, validated and found to conform to industry best practices. Such changes are provided with updates free for all customers who have valid maintenance contracts
• If you have changes or additions that are critical and are considered a necessity to start using the program, then in such a situation we study the case and provide you with quotation detailing the time required to provide these changes in addition to the costs associated with the same
• If the requests for amendment or addition are available in a higher edition of AccuWare then we consider upgrading to the higher edition would be the best solution because it will ensure the quality of the change in addition to the speed of implementation, note that there are special discounts on the prices of upgrades to customers who have valid maintenance contracts
• It is important here to mention that we very much welcome any suggestions on modifications or additions provided by the customer and we are keen to study in depth and to ensure efficacy and quality of the proposal and then make it available in later versions

Before we start installing the programs to the customers, we ask that we receive all the reports that are important to them in order to study them and make sure that it will be available in the version of AccuWare required, and this is done to insure the availability of client’s requests before starting the implementation. In case of non availability of the reports they need, we study and design their reports and make it available at an additional charge. Also, it is possible to apply new reports after starting to use AccuWare and could be provided in the same way.

Yes. You can print all the documents provided by the AccuWare in any form you want. If you have existing pre-printed forms, then our technical support engineers will design internal documents in AccuWare to print on these forms, we can also provide a design proposal for you if you do not have these forms previously. Note that designing the forms is part of the preparation services which could be undertaken for a fee to be agreed upon.