What after-sales services are available for AccuWare?

We offer different after-sales services: Implementation: "Active implementation" is the method of implementation we use and it ensures a smooth start of a long-term solution, our engineers who are trained on best practices for successful implementation of AccuWare ERP solutions, work tirelessly to ensure fast and efficient implementation of the system in such a [...]

What after-sales services are available for AccuWare?2017-01-23T10:21:24+00:00

Does the price of the AccuWare include after-sales services?

The price of the program is the price of a license to use the program, but the quotation submitted for after-sales services that we offer to our customers include details of the price of licenses in addition to the prices of other services such as training and implementation.

Does the price of the AccuWare include after-sales services?2017-01-23T10:24:11+00:00

What after sales services are we entitled to when we purchase AccuWare?

After installation of the system you will get a maintenance contract with full technical support services for the entire year for free. It covers bug-fixes, new version releases, troubleshooting and normal technical support for the entire year.

What after sales services are we entitled to when we purchase AccuWare?2017-01-23T10:26:31+00:00

After the end of free technical support period, how can we get technical support services? And at what cost?

After the end of one year free maintenance from the date of first installation you could continue to enjoy the services of technical support by signing a separate annual maintenance contract worth 20% of the cost of the system implemented for you, and shall cover the following services:Obtain new or enhanced versions of the software [...]

After the end of free technical support period, how can we get technical support services? And at what cost?2017-01-23T10:28:12+00:00

Do we need to employ IT engineers to use AccuWare in our company?

There is no need to employ IT staff or professional computer technicians to run AccuWare, since it is easy to use and is based on industry standards for simplified and consistent operation of all the screens and modules. But users should be aware of how to operate a computer and enter data with the [...]

Do we need to employ IT engineers to use AccuWare in our company?2017-01-23T11:16:25+00:00

Is it possible to run AccuWare remotely from branches? And how to connect remote branches?

Yes, you could run AccuWare remotely by linking the branches with the head office over an IP-VPN connection, which is a virtual private network used to connect different branches of the company with the main office, such that all operations of the branch are directly recorded into the server in the main headquarters, which facilitates [...]

Is it possible to run AccuWare remotely from branches? And how to connect remote branches?2017-01-23T11:20:28+00:00

What is the size of data that the database can handle, and is there any impact on the speed of system performance due to increased data input with time?

AccuWare supports leading database technologies including ORACLE, Sybase and SQLServer, which gives AccuWare the ability to process huge volumes of data without being affected by the speed of data retrieval or lower the quality of performance.

What is the size of data that the database can handle, and is there any impact on the speed of system performance due to increased data input with time?2017-01-23T11:23:17+00:00

We have been using another program, how can we benefit from our existing data after the transition to AccuWare?

We also offer data migration services to transfer data from other programs to AccuWare database in order to ensure a quicker switch over to AccuWare as well as maximize benefits from AccuWare by enabiling users to access information from historical data. Note: in some rare cases, we may not be able to transfer data, especially [...]

We have been using another program, how can we benefit from our existing data after the transition to AccuWare?2017-01-23T13:25:52+00:00

After a period using AccuWare, our business has expanded and we need to increase the number of users, and add new branches, what should we do?

You can always increase the number of users and add new branches or add optional modules, for details about the license and service fees you may contact any of our Customer Care staff.

After a period using AccuWare, our business has expanded and we need to increase the number of users, and add new branches, what should we do?2017-01-23T13:27:07+00:00
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