We offer different after-sales services: Implementation: "Active implementation" is the method of implementation we use and it ensures a smooth start of a long-term solution, our engineers who are trained on best practices for successful implementation of AccuWare ERP solutions, work tirelessly to ensure fast and efficient implementation of the system in such a [...]
The price of the program is the price of a license to use the program, but the quotation submitted for after-sales services that we offer to our customers include details of the price of licenses in addition to the prices of other services such as training and implementation.
After installation of the system you will get a maintenance contract with full technical support services for the entire year for free. It covers bug-fixes, new version releases, troubleshooting and normal technical support for the entire year.
After the end of one year free maintenance from the date of first installation you could continue to enjoy the services of technical support by signing a separate annual maintenance contract worth 20% of the cost of the system implemented for you, and shall cover the following services:Obtain new or enhanced versions of the software [...]
We also offer data migration services to transfer data from other programs to AccuWare database in order to ensure a quicker switch over to AccuWare as well as maximize benefits from AccuWare by enabiling users to access information from historical data. Note: in some rare cases, we may not be able to transfer data, especially [...]
You can always increase the number of users and add new branches or add optional modules, for details about the license and service fees you may contact any of our Customer Care staff.
Yes, you can contact us and co-ordinate training sessions and our training team shall provide you with a quotation that details the number of training sessions required and respective costs.
AccuWare software is a product, which is based on industry standards and best practices. It cannot be redesigned for each client independently, hence we are very selective with new features that are added to our software. While we do provide custom modifications in some rare situations, we do welcome customer contributions to our product wish [...]
Before we start installing the programs to the customers, we ask that we receive all the reports that are important to them in order to study them and make sure that it will be available in the version of AccuWare required, and this is done to insure the availability of client's requests before starting the [...]
Yes. You can print all the documents provided by the AccuWare in any form you want. If you have existing pre-printed forms, then our technical support engineers will design internal documents in AccuWare to print on these forms, we can also provide a design proposal for you if you do not have these forms previously. [...]
